The layered AIOps pattern that displaces a legacy alert-correlation engine: CloudWatch and OpenTelemetry for telemetry, AWS DevOps Agent for autonomous RCA, ServiceNow as the system of record with write-back. Here's how the layers actually connect.
AWS DevOps Agent is GA and included with Support plans. But it doesn't replace your custom agents -- it complements them. Here's the hybrid pattern: what to buy, what to build, and how MCP bridges the gap.